Hotel guests are more upset about their hotel experiences than the costs and fees they encounter along the way, according to the just-released J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index Study.
Source: http://overheadbin.msnbc.msn.com/_news/2011/07/19/7114372-survey-hotel-guests-ok-with-costs-less-so-with-service
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